Hey, I’m 
Lalit
- 15+ years leading end-to-end product UX & design for healthcare, tech, and platform startups.
- Extensive hands-on expertise across research, journey mapping, user testing, solutioning, prototyping, and shipping products at scale.
- Advocated for data-driven, AI-powered design to transform member onboarding, clinical flows, and automation—boosting efficiency, accuracy, and patient care quality.
- Experience working cross-functionally with clinicians, engineers, and leadership; mentored 8–12 designer teams; set OKRs and career ladders.
- Led UX research, user interviews, JTBD, and market analysis to uncover needs and drive actionable design solutions.
Achievements
- Previously spearheaded UX design at Fold Health, scaling the platform from 0 → 1 million patients in 3 years, serving 15 enterprise clients.
- Co-pioneered AI charting UX IP at Praxify (Acquired by Athena Health for $65M)
- Pioneered AI membership engines —achieved 15–20% drop-off reduction; automated key workflows, returning 7–8 hrs/week capacity per clinician.
- Reduced charting time 40%, improved chart accuracy 15%+, and cut context switching by 30%+ with consolidated, intelligent product design.
- Pioneered “Live Listen & Synthesis” frameworks, generating 30–40% faster care plans/consults and 40% quicker, structured clinical documentation.
- Launched polychronic care dashboards, resulting in 3x better care coordination; designed habit-building medication UX yielding 2x+ adherence.
- Delivered India’s first advanced virtual talent evaluation platform (AI-driven)—optimized 60%+ cost and increased trust.
Domain Experience
Designed for cross geographies
Designed healthcare globally — USA, Australia, UAE & India
Designed for cross domains
- Healthcare & Wellness
- Productivity / Collaboration
- AI Agents & Automations
- Entertainment / HR
- Fintech / Hospitality
Skills & tools
Leadership competencies
- Product visioning
- Design strategy
- Defining sprints
- Product Roadmaps
- Design reviews
- Design documentation
- User journey mapping
- Design systems
- Usability testing
- Hiring and mentoring
- Product storytelling
- Investor artefacts
- GTM alignment
Design competencies
- User & market research
- Surveys & JTBD analysis
- Contextual Inquiry
- Persona & user archetyping
- Vibe Coding
- Interaction / Visual design
- Prototyping & story telling
- Design systems
- Usability testing
Tools proficiency
Strategy & Design
- Miro / Figjam
- Notion / Confluence
- Linear / Jira
- Figma / Sketch
- Make / Lovable / Cursor
Handoff
- Figma Dev / Storybook
Usability testing
- Lookback / HotJar
Experiences Shipped for different companies
As AI UX Director
AI Agent
AI powered membership growth engine that fuelled DPCs growth by reducing membership drop-offs by 15-20%
AI agent that engages visitors, offers clarity, sells membership & puts DPC growth in auto-pilot mode.
AI Sidekick
Reduced 40% charting time by bringing siloed data together at point of care. Reduced context switching by over 30% and charting accuracy by over 15%
AI powered sidecar surfaces cohesive information within EHR from siloed data sources enabling doctors review and close care gaps, potential coding gaps leading to faster & accurate documentation with ~30% reduced claim errors.
Agentic Automations
Curated an AI automation that gives over 7-8 hours per week, amplifying care capacity of practice to scale care for 10x patient panel with same team size.
Automated 100+ tasks per day saving 3-5 clinic mins per patient, increased overall care standardisation — helps teams focus more on patient care than the regular grunt stuff.
AI scribe
Pioneered AI powered hands free "Live Listen and synthesis" framework leading to accurate care recommendations to build care plan and consultation at least 30-40% faster
AI agent that cuts documentation time by 70%, saving providers 2–3 hours daily. Notes auto-structure, goals self-assign, and education flows via Aura — enabling 90% of visits to start fully prepped and boosting provider satisfaction by 25%.
As Senior Product Designer
AI SaaS
Built Augmented clinical experience that converts unstructured note to structured datasets while making clinical consultations 40% faster and RAF score accurate.
An augmented EHR experience for doctors which helped them do 4x faster charting, accurate RAF insights and 40% more face time with patients.
SaaS
Curated habit building medication UX app that brings families in loop for enhanced / emotional care. Especially in Indian context leading to over 2x better adherence.
An intelligent medication adherence platform. Empowers patients with tailored nudges, engages families for accountability, and equips care teams with actionable adherence data.
IOT SaaS
Pioneered experience for IOT markets by transforming how body temperatures are visualised, how fever graphs are inferred and care routines are tailored for paediatrics.
A pediatric care management app paired with Thermy, an IoT thermometer. Tracks fever trends with intuitive graphs for kids.Guides new moms with insights and next-step nudges for better care.
SaaS
Designed a polychronic care management ecosystem that smartly stratifies patient, brings visibility into care adherence, provide actionable dashboards leading to 3x better care co-ordination.
A care management platform where teams monitor progress and patients run self symptom analysis. Ethercare keeps everyone aligned for better outcomes beyond visits.
SaaS
Designed India's first advanced virtual talent evaluation system powered by smart talent matching indices that improved trust for both talent and hiring managers which optimised over 60% of casting & production cost.
An online talent evaluation system bringing casting into the digital age. Artists audition from home, while casting directors evaluate seamlessly. Delivers a modern, boundary-free hiring experience.
Worked with best to solve the top industry problems
15-20% ↓ membership drops
- Designed Ela — the AI agent that reduces DPC dropoffs by 20%. Reduced membership attrition by 15% by building a dynamic sentiment evaluation engine to detected & flag unhappy signs earlier
25 % ↓ re-admissions
- Care gaps identifier UX that enables care gaps identification at point of care. Reduces patient readmission by 25%
30% ↑ talent match
- Designed 3 powerful indices for talent hiring platform for Hollywood — Selection Probability, Talent stratification, Success predictability etc
2x↑ IPA incentives
- Reduces RAF score for accountable care organisation leading to better incentives for IPAs
20% ↓ Clinical burn-out
- AI driven healthcare efficiency UX which can deploy skills saving 3 mins per patient per task. Automation experience that save 30 hours per week per customer
40% ↓ Charting time
- Reduced charting time by 40% for doctors by innovating a data extraction & documentation UX